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1.
What is the Oswal policy of Pricing?
2.
How is the Oswal law of pricing possible?
3. What is the origin of the name Oswal?
4. Is it safe to use my credit card at
oswalonline.com?
5. How can I save money on shipping?
6. What is Oswal's policy on fair trade?
7. How long will it take for me to receive
my order?
8. Will I be required to pay any import
taxes or duties on the items I order?
9. What is your policy on returns and
exchanges?
10. What if I don't receive my order?
11. What if my order is incomplete?
12. What if my order arrives damaged?
13. What if I receive the incorrect
merchandise?
14. Will Oswal ever give out my personal
information to third parties?
15. How can I tell the actual size of a
product?
16. What if I'm looking for a specific
product from a region and I can't find it on
Oswal? Can I make a special request?
17. What is the key to performing effective
searches at Oswal?
18. Does oswalonline.com ship to countries other
than the USA? |
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1. What is the Oswal policy of Pricing?
The Oswal policy of pricing is based on a golden rule
of making world class products at the best
price affordable to the customer. |
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2. How is the Oswal Law of Pricing possible?
The Internet makes the Oswal Law of Pricing possible.
Through the power of the Internet, we are
able to give clients direct access to our
showrooms all over the world, therefore
cutting out all of the middlemen and
difficulties in international trade. This
ensures a winning situation for everyone.
Oswal retain their signature and clients
are able to get non-mass produced items at
great prices! |
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3.
What is the origin of the name Oswal?
The
Oswal global team comes from a family name
OSWAL. We needed a name that each of our
artists could claim as their own, just as
each of our clients would know it was
theirs. We also needed a name that meant
"new" because we were creating a
new system for the world. So, the name
Oswal was born. |
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4. Is it safe to use my credit card online at
Oswal?
Using your credit card to shop at Oswal is extremely
safe. Our secure server employs the latest
encryption technologies to ensure that your
credit card information remains private.
Please refer to the Oswal 100% Secure
Shopping Guarantee for more information. |
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5. How can I save money on shipping?
In general, you will save money if you order products
directly from the website this is because
your order is shipped directly from the
warehouse in India region you order from, so
ordering from multiple regions means
multiple packages). Another effective
strategy is to order along with friends and
family members, since ordering more items
significantly decreases the cost of shipping
per item. Please see the Oswal Shipping
Strategies page for more information |
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6. What is Oswal's policy on fair trade?
The purpose of oswalonline.com is to create a revolutionary
system through which the product reaches to
a global audience of prospective customers.
Thus, we shun the high markups and profit
margins that characterize retail stores.
Instead, we take the artisan's asking price
and mark it up only slightly. This system
ensures that the great majority of the
proceeds from every sale go to the artisan.
Furthermore, artists remain fully
independent--they are free to raise their
prices, lower their prices, or remove their
items from our website. By cutting out the
middleman, oswalonline.com allows both consumers
and artisans to get the most out of each and
every transaction. |
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7. How long will it take for me to receive my
order?
Typically, orders will arrive to the destination
address in 9 to 12 weeks. The amount of time
that it takes for your order to reach its
destination depends on several factors. One
factor is your choice of shipping
service--as you might expect, the higher the
shipping rate, the faster the service.
Please see our global shipping table for
information on the shipping services that
are available and the estimated delivery
time for each service. Another factor is the
type of product you have ordered. In some
cases, particularly with larger or more
expensive items, it could take somewhat
longer finally, because the items listed on
Oswal are handmade and are not stored in
warehouses in mass quantities, there are
some occasions when orders must be specially
made, and this can present delays in the
shipment of an order. In the event that your
order must be specially made, you will be
contacted by email and informed of the
nature of the delay and the expected time
frame for shipment of your order. Always
keep in mind that if you ordered from
multiple products your order will arrive in
multiple packages and, most likely, on
separate days. |
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8. Will I be required to pay any import taxes or
duties on the items I order?
oswalonline.com will cover all duties and import taxes for
customers in the United States. Orders being
shipped to addresses outside of the United
States may require the recipient to pay
duties upon delivery. Customers outside the
United States, and particularly those in
Latin America, Africa, and Portugal, are
encouraged to contact their local postal
service or customs bureau to inquire about
possible import taxes. oswalonline.com cannot be
held responsible for duties or taxes imposed
by the local government of respective
countries. |
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9. What is your policy on returns and exchanges?
At Oswal, we want you to be completely satisfied with
your purchases. We believe that the creation
of a bridge between consumers and world
artists depends on extremely high quality
products and extraordinary customer service
and trust. For that reason, we do not allow
customers to return products for a full
refund (including shipping charges) within
60 days of purchase. If you would like to
exchange one product for another, you will
not be able to do so. The products will be
exchanged and refunded only if arrives at
the end user in broken or damaged condition.
Only if the customer informs the insurance
agent and make office police complaint about
the damage the moment he receives the goods.
No complaint will be accepted if it is
reported after 24 hrs of receiving the
product. |
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10. What if I don't receive my order?
Be sure to indicate the correct mailing address when
you are filling out your order form. Oswal
is not responsible for items that have not
been received due to an incorrect address or
change of address. If you have not received
your order and would like to check the
status, please contact our customer service
department at info@oswalonline.com (be sure to
note your order number and email address,
and verify the correct mailing address). A
customer service representative will check
our records to determine when your order was
processed and mailed. |
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11. What if my order is incomplete?
If you believe part of your order is missing, please
contact Oswal's Customer Service
Department immediately by sending an email
to info@oswalonline.com (be sure to note your
order number and email address). If it is
determined that your order was incomplete,
the missing portion will be sent to you at
no additional charge. Keep in mind that, if
you ordered from multiple regions, you will
be receiving multiple packages. Please see
the Oswal policies section on incomplete
orders for more information. |
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12. What if my order arrives damaged?
In the event that all or part of your order should
arrive damaged, you will be entitled to a
full refund. You will need to return the
damaged product to Oswal at our expense.
Please see the Oswal policies section on
damaged merchandise for more information. |
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13. What if I receive the incorrect merchandise?
In the event that you receive a product other than the
one that you ordered, the correct product
will be sent to you at no additional charge.
You will need to return the incorrect item
at Oswal's expense before the correct item
can be sent to you. Please see Oswal's
policies section on incorrect merchandise
for more information. |
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14. Will Oswal ever give out my personal
information to third parties?
Oswal wholeheartedly respects your privacy and thus
will never release any personal information
(including your home address, email address,
and phone number) to any third party. Please
see the Oswal 100% privacy guarantee for
more information. |
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15. How can I tell the actual size of a product
or painting?
As you know, pictures can be deceiving. For
that reason, it is very important that you
look at the size of a product before making
a decision about whether to purchase it.
Because miniature furniture can appear to be
the same size as full-size furniture, you
should be very careful when picking out
products. The same goes for paintings--a
work that is 30 cm x 40 cm will appear to be
the same size as a work that is 120 cm x 160
cm. The reason for this is simple: we want
to offer you the best possible perspective
of a product's appearance and detail, and
sometimes this comes at the expense of
providing a true representation of the
product's actual size. All products do come
with size and weight specifications,
however, so be certain to make that one of
the things you check when viewing a product.
Of course, if you receive a product that is
significantly larger or smaller than you had
expected, you may always return the item. |
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16. What if I'm looking for a specific product
from a region and I can't find it on Oswal?
Can I make a special request?
If the product you have in mind comes from
an Oswal region, you may submit a special
request to info@oswalonline.com. In your
request, please include your email address
and as much information as possible about
the product or line of products that you
would like to see available for purchase at
Oswal. These requests will be submitted to
the national office and the representatives
will explore the possibility of adding the
requested products. If the product you have
requested becomes available at Oswal, we
will send you an email notifying you so that
you will be the first to know of its
availability! While we will look into each
special request, we cannot guarantee that
all requests will lead to the requested
product or products being listed on
oswalonline.com. |
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17. What is the key to performing effective
searches at Oswal?
The key to performing effective search
understands how Oswal's search engine
works as well as having a fairly concrete
idea of what you would like to find. When
you go to the Oswal search page. This is a
great way to find new works at Oswal. On
the other hand, you will want to perform a
Full Search if you only have a vague idea of
what you are looking for (e.g., statues,
floorings, wall panels, bar tables), as this
function searches the product name, short
description, and full description. The full
search will yield more results and fewer
direct hits, but will ensure that you find
what you are looking for. If you would like
to specify the region or regions to be
searched, you can do so using the check
boxes near the bottom of the search
page--otherwise, search all regions by
selecting the appropriate check box.
Typically the less words you use for your
search, the better your search results will
be. |
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18. Does oswalonline.com ship to countries other than
the USA?
Yes! In keeping with our international focus, Oswal
is proud to ship to customers located all
around the world. New international
customers join a large base of loyal,
satisfied customers across the globe that
have already discovered the wonderful magic
that is Oswal. Non-U.S. customers should
look into possible tariffs and/or duties
that might be imposed by local law on
incoming international shipments, as Oswal
cannot be held responsible for any tax
requirements imposed by governments outside
the USA. |
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